Frequently Asked Questions
Find answers to common questions about shopping at AllStore.co
Can't find what you're looking for? Try our AI chat assistant in the bottom right corner!
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping to the United States takes 7-14 business days. International shipping times vary by destination, typically 10-21 business days.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders to the United States. No minimum purchase is required.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times vary by destination, typically 10-21 business days. Additional customs fees may apply depending on your country.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order using our chat widget by providing your order number and email address.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in original packaging, and in resalable condition. Contact our support team to initiate a return.
How long do refunds take?
Once we receive your returned item and it is inspected, refunds are processed within 5-10 business days. The funds will appear in your account depending on your bank's processing time.
Who pays for return shipping?
For defective or incorrect items, we cover return shipping costs. For change-of-mind returns, customers are responsible for return shipping fees.
Can I exchange an item?
Yes! Contact our support team and we'll help you process an exchange. Exchanges are subject to product availability.
Payment & Security
What payment methods do you accept?
We accept Visa, Mastercard, and American Express credit cards. All payments are processed securely through Payway, our certified payment provider.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and PCI-compliant payment processing. We never store your full credit card information on our servers.
Can I use multiple payment methods?
Currently, we accept one payment method per order. If you need special payment arrangements, please contact our support team.
Products
Are your products genuine?
Yes, all products sold on AllStore.co are 100% authentic. We work directly with authorized suppliers and manufacturers.
Do products come with a warranty?
Most electronic items come with a manufacturer's warranty. Warranty details are listed on each product page. Keep your order confirmation as proof of purchase.
What if I receive a defective product?
We apologize for any inconvenience! Contact us immediately with photos of the defect. We'll arrange a replacement or full refund at no cost to you.
Can I cancel my order?
Orders can be cancelled within 2 hours of placement. After that, the order enters processing and cannot be cancelled. Contact support as soon as possible if you need to cancel.
Order Issues
What if my order hasn't arrived?
If your order hasn't arrived within the expected timeframe, please contact our support team with your order number. We'll investigate and resolve the issue promptly.
I received the wrong item. What should I do?
We sincerely apologize! Contact us immediately with your order number and photos of the item received. We'll send the correct item and arrange for return of the wrong one at no cost to you.
My package says delivered but I didn't receive it
Check with neighbors or household members first. If you still can't locate it, contact us within 48 hours with your order number and we'll open an investigation with the carrier.
Account & Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save your shipping information for faster checkout.
How do I contact customer support?
You can reach us via our AI chat widget (bottom right corner), email us at support@all-store.co, or call/WhatsApp us at +(503) 7492 4564 during business hours.
What are your support hours?
Our AI chat assistant is available 24/7. Human support is available Monday-Friday, 9 AM - 6 PM PST. We respond to all inquiries within 24 hours.